Refund policy

Returns & Exchanges

All pieces are handmade one at a time and sold as one-of-a-kind works. Because of this, we are unable to accept returns or exchanges for change of mind. Please read product descriptions and reach out before purchasing. If you have any questions, we're happy to help.

Damaged orders If your piece arrives damaged, please photograph the item and packaging immediately upon receipt and contact us within 48 hours at alexbevanbaker@gmail.com. We will do everything we can to make it right.

Classes Class bookings are non-refundable but transferable. If you can no longer attend, you are welcome to transfer your spot to someone else. Please let us know in advance so we can update our records.

Commissions Commission deposits are non-refundable once work has begun. If you have concerns at any stage of the process, please reach out — we want you to love what we make together.